The General Terms and Conditions of Sales contained herein apply without limitation or reserve to all hotel room bookings by clients on the website of the hotel. Before making any booking, the Client must consult, understand and agree to them in order to validate their booking. The General Terms and Conditions of Sales contained herein can be consulted at any time on the website of the hotel.
As these General Terms and Conditions of Sales may be subject to modification over time, the version of them applicable when the Client makes their purchase is the one on the website on the date the booking is made.
The Client’s validation of their booking confirms that they have accepted without limitation or reserve the General Terms and Conditions of Sales.
Cancellation conditions
The Client can cancel their booking by clicking the link provided at the bottom of their e-mailed booking confirmation and following the instructions provided onscreen.
If the Client’s booking includes booking fees, please note that these are non-refundable.
The Client is advised to cancel as soon as possible after the cause of the cancellation occurs.
Bookings
Groups
For group reservations of 4 rooms or more, special conditions and additional fees may apply.
Non-cancellable, non-refundable and non-modifiable rates
Bookings with pre-payments cannot be modified and/or cancelled. Any sums paid in advance as a deposit are non-refundable. These restrictions are stated in the sales conditions for the rate in question.
Flexible Rates
These allow for free cancellation of the Client’s booking up to one day before the expected arrival date (before midday CET).
If the Client does not present themselves for check-in or cancels their booking late, the total amount due for the first night of accommodation will be charged.
For each booking, pre-authorisation will be made on the payment card given.
The payment card used when booking online must be the same one presented when the Client checks-in at the hotel.
Rates are stated in euros and include VAT.
Any change to the rate of applicable VAT will be applied automatically to the rates indicated on the date of invoicing. The same applies if there is a modification or addition of any other legal or reglementary tax imposed by the competent authorities.
The ‘tourist tax’ (taxe de séjour) is not included in the rate and must be paid in person at the hotel.
The Client must provide a valid official identity document when requested at check-in.
The hotel does not accept cheques.
All bookings are nominative and cannot be transferred to a third party, whether free or paid, or on a commercial basis.
Arrival time: 3pm onwards
Departure time: no later than midday
CONSUMER MEDIATOR
After contacting the establishment's management (contact@saintandredesarts.com) and in the absence of a satisfactory response or no response within 60 days, the customer can contact the Tourism and Travel Mediator, whose contact details and filing procedures are available on its website: www.mtv.travel
The hotel also informs the Client of the existence of a European Online Dispute Resolution platform ("ODR") that they can use. The Client can access it from the following link: https://ec.europa.eu/consumers/odr/
Telephone canvassing opposition list
You also have the option to subscribe for free to the bloctel device www.bloctel.gouv.fr
RIGHT OF WITHDRAWAL
In accordance with Article L 221-28 of the Consumer Code, the Customer does not have the right of withdrawal provided for in Article L 221-18 of the Consumer Code, given the nature of the services provided.
Therefore, the contract is concluded definitively when the booking is made by the Client in accordance with the procedures specified in these General Terms & Conditions of Sale.
APPLICABLE LAW AND COMPETENT JURISDICTION
The Terms of Use are governed by French law. Unless otherwise required by law, any dispute concerning the Content or use of the Site falls under the exclusive jurisdiction of the French courts.
